Language: English
In this second part of the Design Thinking methodology we will cover the second objective:
Develop empathy with users, by observing them. Therefore, it is a methodology based on observing the user.
Empathize and Define
Then the problem "Failures in the cafeteria" was defined, we visualized all the faults that it presents when selling a product and when attending, to obtain concise data, we proceeded to develop a set of thirty questions to understand how you feel about the service of the coffee shops.
Answers
In the present document the total analysis of the problem is shown, based on the responses of the respondents.
Document - AnswersRespuestas Encuesta
In the present file shows in detail the results of the survey to the students, about the service of attention in both cafeterias.
Document - survey answer